Refund Policy
Last Updated: 10 October 2024
At First Quality General Trading FZC, customer satisfaction is our priority.
1. Eligibility for Refunds
Refunds are available for products that are:
- Defective or damaged upon arrival
- Not as described
2. Requesting a Refund
To request a refund, please contact our customer service within 7 days of receiving your order. Include your order number and reason for the refund.
3. Refund Process
Refunds will be processed within 7-15 business days after approval. Refunds will be issued to the original payment method.
4. Non-Refundable Items
Certain items, such as personalized products or digital downloads, are non-refundable.