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Refund Policy

Last Updated: 10 October 2024

At First Quality General Trading FZC, customer satisfaction is our priority.

1. Eligibility for Refunds

Refunds are available for products that are:

  • Defective or damaged upon arrival
  • Not as described

2. Requesting a Refund

To request a refund, please contact our customer service within 7 days of receiving your order. Include your order number and reason for the refund.

3. Refund Process

Refunds will be processed within 7-15 business days after approval. Refunds will be issued to the original payment method.

4. Non-Refundable Items

Certain items, such as personalized products or digital downloads, are non-refundable.

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